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Lean Government Initiative

In 2015, Governor Gina Raimondo signed the Lean Government Initiative (LGI) Executive Order with the goal of making government more responsive to the people it serves.  The Lean Government Initiative is based on a proven methodology used by the manufacturing industry to eliminate waste, reduce wait and processing times, and promote a culture of continuous improvement. 

As part of the LGI effort, state agencies were tasked with examining their business practices and identifying areas for process improvement.  Rhode Island business leaders on the leading edge of service delivery were also tapped to share their experiences and best practices.

Now in its third year of Lean implementation, DEM has made significant progress in transforming how we do business and improving customer service.