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Customer Assistance Guide
Office of Customer and Technical Assistance (OCTA)
Ron Gagnon, PE; Chief
235 Promenade Street
Providence, RI 02908
(401) 222-6822 (OCTA)
The Office provides assistance to the general public, state and local governments, and the business community concerning compliance with rules, regulations, environmental standards, and the permitting process. One aspect of this service is to coordinate pre-application assistance to companies and to individuals seeking permits. Prospective applicants for environmental permits will be able to have a single point of contact who will provide information on permits required, including permits for large facilities where more than one type of environmental permit is required. Another service is to coordinate the application review process for projects that require more than one environmental permit such as the permitting of large facilities that involve air emissions as well as construction that involves more than five acres (which requires a stormwater permit). Part of this coordination function is to track projects that the Economic Development Corporation's Board has determined to be of Critical Economic Concern.
The Office also serves as an information repository for the Department's regulations and policies so that the public can easily access these regulations and policies. The Department's web site is coordinated and maintained by this Office. In addition, the Office will maintain user-friendly descriptions of the regulations so that the public can easily determine the requirements associated with the regulations.
The Office also provides pollution prevention assistance to businesses, industry, and governmental agencies to help them prevent and minimize pollution at the source of generation. This outreach function includes: on-site technical assistance; training programs, conferences, and workshops; and both regulatory and economic incentives to prevent pollution and to minimize the generation of pollutant wastes associated with industrial processes. This program works with businesses to develop cost-effective ways to reduce toxic and hazardous material use and waste in the workplace.
The DEM staff working with the pollution prevention program do not report regulatory violations nor do they issue enforcement actions with penalties for non-compliance. This separation of DEM's assistance and enforcement functions is designed to make the assistance program more attractive to industry.
UST Environmental Results Program
Boat Washing in Rhode Island
UST Alternative Inspection Program & U.S. Energy Policy Act of 2005 Final Report
Construction Site Stormwater Compliance Assistance Program
Commercial Recycling in RI
Green Certification for the Hospitality and Tourism Industry
Auto Salvage Yard Certification Program
Auto Body Certification
Health & Safety Fact Sheets
P2 in the Autobody Shop(slide show)
Hazardous Waste Compliance Workbook
Universal Waste Rule Fact Sheet
Environmental Audit Policy
Why Should You Care About Preventing Waste?
OCTA Slide Show