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Quality Management Plan
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Environmental Data, SOPs & Data Quality Plans
In December 2011, the DEM Ombudsman retired. The current duties that relate to customer service issues have been transferred to the Office of Customer and Technical Assistance. Questions of this nature should be made by calling (401) 222- 4700.
The Department of Environmental Management started the Ombudsman function in 1999. The position then was defined as assisting the Department to improve its effectiveness, efficiency and accountability.
The Ombudsman, at that time, performed the following primary tasks:
The Ombudsman was charged with increasing both external and internal support. The Ombudsman initially was given the authority to undertake independent, and in certain cases confidential, fact-finding in response to external or internal complaints or questions about the Department's performance. The Ombudsman is responsible for ensuring that the fact-finding process is perceived and experienced as an independent, impartial, fair and credible process. All members of the Department's staff are responsible for cooperating with the Ombudsman towards this goal.
Customer surveys - Surveys were sent to people who were issued DEM Permits. The surveys were used to assess the performance of DEM's permitting programs.
Outreach activities -
Ombudsman Report to Public
Report of the RIDEM Performance Partnership Agreement Tracking Tool
Bay Street Tiverton Study Area